Prose Books, LLC Shipping Policy
1. Overview
Prose Books, LLC (“Prose Books”) is dedicated to ensuring that your reading experience is seamless and enjoyable. This Shipping Policy outlines the terms and conditions related to the shipping of eBooks, Paperback books, Hardcover books, and Audio Books (collectively, “Products”) purchased from Prose Books.
2. Shipping Options and Delivery Times
- eBooks and Audio Books: Delivered electronically via email or direct download from the Prose Books website immediately after purchase.
- Paperback and Hardcover Books:
- Standard Shipping: Delivered within 5-7 business days.
- Expedited Shipping: Delivered within 2-3 business days.
- International Shipping: Delivery times vary based on location. Please expect a delivery time of 10-20 business days.
3. Shipping Costs
- eBooks and Audio Books: No shipping cost.
- Paperback and Hardcover Books:
- Standard Shipping: A flat rate of $5.99 for domestic orders. Free on orders over $50.
- Expedited Shipping: A flat rate of $14.99 for domestic orders.
- International Shipping: Costs vary based on destination and will be calculated at checkout.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order through the carrier's website.
5. Shipping Restrictions
- Prose Books reserves the right to cancel and refund any order that is deemed undeliverable due to restrictions in certain countries or regions.
- Customers are responsible for ensuring their delivery address is correct. Prose Books is not responsible for orders shipped to incorrect addresses provided by the customer.
6. Lost or Damaged Items
- If your order is lost in transit or arrives damaged, please contact our customer service team immediately at [email protected]. We will work with you to resolve the issue, which may include a replacement or a refund as per our Return and Refund Policy.
7. Changes to Shipping Policy
Prose Books reserves the right to modify this Shipping Policy at any time. Changes will take effect immediately upon their posting on the Prose Books website.
For any questions regarding this Shipping Policy, please contact us at [email protected]. We are committed to ensuring that your experience with Prose Books is excellent from browsing to reading.